A: Return jewelry within 7-14 days of receiving your order. Items must be in original condition and packaging. Refunds are processed promptly after inspection. Contact customer service for return instructions.

A: tiny bird design ships exclusively across Canada, ensuring careful and secure delivery of unique jewelry pieces directly to customers nationwide. We focus on providing a seamless shopping experience within Canada, handling all orders with professional packaging and reliable carriers to maintain the quality and integrity of each item upon arrival. Unfortunately, we do not currently offer international shipping.

A: At tiny bird design, custom jewelry pieces typically take between one to two weeks to be completed and shipped. The exact timeframe depends on the payment method and processing time. Once your payment is confirmed, we begin crafting your unique piece with great care and attention to detail, ensuring a high-quality and distinctive product that reflects our commitment to craftsmanship. If you have any specific deadlines or questions about your order status, please contact our customer service team for assistance.

A: Yes, you can schedule a private appointment to explore our unique jewelry collections and receive personalized service at tiny bird design. To book an appointment, please visit our website and use the online booking system. After you submit your request, I will confirm your appointment by email to ensure your preferred date and time are reserved. This process allows us to provide you with a focused and attentive shopping experience tailored to your needs.

A: Yes, tiny bird design accepts returns on jewelry purchased through our marketplace, provided the items are returned within 30 days. To initiate a return, please contact our customer service team with your order details. Note that personalized or custom pieces are non-refundable unless they arrive damaged or defective. Once the returned item is received and inspected, a refund will be processed to the original payment method. We recommend reviewing our full return policy on the website to ensure your return meets all requirements.

A: In addition to shopping directly through the tiny bird design website, you can also find select jewelry pieces at local Christmas and summer Craft fair at the Legion in Cornwall Ontario. This allows customers to experience the unique craftsmanship of tiny bird design in person. For updates on upcoming events on my about us page